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How we protect your account and payment information

Your privacy is central to how master188 guru operates. We keep your personal data, account details and every transaction — whether you deposit via DANA, OVO, GoPay or…

Encrypted account accessDANA, OVO, GoPay and QRIS deposits24/7 data request support

Explore the Lobby Read FAQ

What information we collect and why

master188 guru Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account at master188 guru, we collect your name, email, phone number and date of birth to verify your identity and process withdrawals. We record each deposit and withdrawal transaction, including the payment method — DANA, OVO, GoPay or QRIS — timestamps and

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amounts. We also track your login device, browser type and IP address to detect fraud and keep your account secure. Your game activity, account balance and betting history stay within our system and are never sold to marketers. Where local law permits, we may contact you
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about account security updates or service changes via email or SMS.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact us about your privacy

We respond to data requests, privacy concerns and account access questions through multiple channels available to you every day.

Live Chat Open chat from the lobby support menu to ask privacy questions or request your data. Available 24/7 for players in Yogyakarta, Jakarta and across Indonesia.

Email Support Send a data request or privacy concern to our support inbox and receive a detailed response within 48 hours, usually faster.

Account Settings View and update your personal details, manage communication preferences and see your data retention settings directly in your account dashboard.

SECURITY & RETENTION

How we store, protect and handle your data

master188 guru encrypts all account passwords, email addresses and payment details using industry-standard security protocols.

Encryption Standard

All passwords, payment details and personal information use AES-256 encryption. Your account login is protected by two-factor verification when you enable it.

Payment Security

DANA, OVO, GoPay and QRIS transactions are tokenised—we never store your full payment credentials on our servers. Each deposit and withdrawal is logged separately.

Data Retention

Active account data stays on file for account operation. After you close your account, we retain records for three years for regulatory and dispute resolution purposes only.

Third-Party Access

We do not sell, rent or share your personal data with advertisers, brokers or unaffiliated companies. Data is shared only with payment processors to complete your transactions.

Cookie & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings anytime.

Your Access Rights

You can request a full copy of your stored personal data, correct inaccurate information or withdraw your consent to email marketing through your account or by contacting support.

Privacy policy questions from our players

Read answers to the privacy and data questions we hear most often from players in Indonesia. If your question isn't answered here, reach out to our support team — they're available 24/7.

Yes. Log into your account, go to Settings > Privacy, and select 'Request My Data.' We will email you a complete record of your stored personal information within 48 hours, usually much faster. You can also contact live chat support to request it immediately.

We retain your personal and transaction data for three years after account closure to comply with financial regulations and investigate disputes. Non-essential information like contact preferences can be deleted sooner by request through support.

No. We use payment tokenisation—your full payment credentials stay with your bank or payment processor. We store only the transaction record, date and the last four digits of your payment method for your account reference.

Absolutely not. We never sell, rent or share your personal information with marketers, brokers or external companies. Payment processors receive only transaction data needed to complete your deposit or withdrawal.

Click the 'Unsubscribe' link in any marketing email, or log into your account and go to Settings > Communication Preferences to disable all promotional emails. You will remain subscribed to account security and service alerts.

Contact support via live chat or email with details of the error. Our team will investigate and correct inaccurate personal or transaction data within 24 hours and send you confirmation of the update.

Yes, we use cookies to keep you logged in and track how you navigate the lobby for service improvement. You can disable non-essential cookies in your browser settings. Essential login cookies cannot be disabled—they are required to access your account.

How we protect your account and payment information

Contact us about your privacy

How we store, protect and handle your data

Encryption Standard

Payment Security

Data Retention

Third-Party Access

Cookie & Tracking

Your Access Rights

Privacy policy questions from our players

01 Can I access or download a copy of my personal data?

02 How long do you keep my account data after I close my account?

03 Is my DANA, OVO, GoPay or QRIS payment information stored on your servers?

04 Do you sell my data to third parties or advertisers?

05 How can I stop receiving marketing emails from master188 guru?

06 What happens if I find incorrect information in my account?

07 Does master188 guru use cookies, and can I disable them?

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